Frequently Asked Questions
Everything you need to know about bringing timeless elegance into your home.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. For larger furniture items, please allow 2-3 weeks for white-glove delivery and assembly.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-refundable.
Are your materials sustainably sourced?
At True Treasures Inc, we prioritize ethical craftsmanship. The majority of our wooden furniture is crafted from FSC-certified timber, and our textiles use organic or recycled fibers whenever possible.
Do you offer interior design consultations?
Yes! We provide complimentary 30-minute virtual consultations to help you select pieces that complement your space and existing aesthetic.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases.